Computer Support Help Page
Ways to get help: In order of response time.
Who to contact for help:
Schedules
Schedule Notes:
Patrick - This schedule will begin the week of the 24th
Ryan - This schedule will begin the week of the 24th
- Leave a web help ticket (non-emergencies), Help Ticket
- Email Support, help@agmail.ag.iastate.edu
- Phone Support, Call 294-1927.
- To drop a computer off for service. Please Download, Print and Fill out this form. Computer Service Drop Off Form
"We will not service a computer without having filled out a Computer Service Drop Off Form."
Who to contact for help:
- Craig Boeke, Mac Support
- Mitch Versteeg, PC Support
- Ryan Lehms, PC and Mac Support
- Patrick Golus, PC, Domain and Linux Support
- Tom Hillson 294-1543, College of Agriculture IT Department Manager
Schedules
| Monday | Tuesday | Wednesday | Thursday | Friday | |
|---|---|---|---|---|---|
| 7:00 AM | |||||
| 8:00 AM | Patrick | Patrick | Patrick Mitchell | Patrick | Patrick |
| 9:00 AM | Patrick | Patrick Mitchell | Patrick Mitchell | Patrick | Patrick |
| 10:00 AM | Patrick | Patrick Mitchell | Mitchell | Patrick | Patrick |
| 11:00 AM | Patrick Ryan | Ryan | Ryan | Ryan | Patrick Ryan |
| Noon | Mitchell | Mitchell Ryan | Ryan | ||
| 1:00 PM | Mitchell | Mitchell Ryan | Ryan | ||
| 2:00 PM | Ryan | Patrick Ryan | Patrick Ryan | Ryan | Ryan |
| 3:00 PM | Ryan | Patrick Ryan | Patrick Mitchell Ryan | Ryan | Ryan |
| 4:00 PM | Mitchell | Mitchell Ryan | Mitchell | ||
| 5:00 PM | |||||
| 6:00 PM |
Schedule Notes:
Patrick - This schedule will begin the week of the 24th
Ryan - This schedule will begin the week of the 24th